Jakarta, September 19, 2025 — PT Wijaya Karya Realty (“WIKA Realty”) held a Service Level Agreement (“SLA”) Socialization session, presented by Fatrina Raysal, IT Compliance & System Support Manager from the Business Development and IT Division. The hybrid event, held on Friday (19/09) at Tamansari Hive Office, 15th floor, East Jakarta, was attended by the board of directors, management, and all employees of WIKA Realty.

During the session, Fatrina introduced SLA as an internal application with a ticket queue system, in which every request is clearly recorded, monitored, and well documented. “Through SLA, every need will be systematically recorded in the system. This way, all requests are properly documented, have a clear PIC, and can be monitored transparently throughout their progress,” Fatrina explained.

She further added that SLA was designed with the primary goal of providing service transparency, helping to resolve issues quickly and in a structured manner, managing service queues, and serving as the basis for IT performance measurement. Its scope of services includes technical support, system and network maintenance, as well as application support.

Fery Safaria, President Director of WIKA Realty, also appreciated the implementation of SLA. “The implementation of SLA is part of WIKA Realty’s commitment to realizing more effective, transparent, and accountable IT governance. The system has been running well, and going forward, we hope it will continue to develop and become increasingly effective in supporting the performance of all WIKA Realty personnel,” said Fery.

The implementation of SLA is expected to strengthen inter-unit coordination, accelerate problem resolution, and foster a more professional, service-oriented work culture.